FAQ

When will my package arrive?

Due to Covid-19 restrictions and delays please allow up to 3 weeks processing and shipping time on all items. We will send you tracking information once your item has left our facility and is on its way to you!.

Visit our shipping & delivery page for more info: HERE

I ordered the wrong size item, what do I do?

If your order has not been shipped out yet we can definitely help you!

Please email hello@astroworldmerchshop.com and include: Your order number, name, and the new size you are requesting.

I need to change my shipping address, what do I do?

If your order has not been shipped out yet we can definitely help you!

Please email hello@astroworldmerchshop.com and include: Your order number, name, and the new address.

Do I have to pay International Customs and VAT?

At the moment, there are no additional customs duties and taxes at delivery.

Do you ship internationally?

Yes, we ship worldwide.

Packages leaving the our facility will be shipped to a regional hub and then to the destination country. Once the packages reach their destination country, they are handed over to the country's local postal service for final delivery. Keep in mind that international orders can take up 3 - 8 weeks to be delivered.

Why is my order on-hold?

All orders take about 4-6 business days to be processed and ship out. You will be emailed once your payment has been processed.

What if I need to cancel my order?

We get to work as soon as you submit your order

Please email us at: hello@astroworldmerchshop.com within 24 hours to cancel or to edit your order. Orders are usually processed as soon as possible.

How long does it take for refunds to be processed?

Once your order is refunded by our customer service team, it can take up to 2-7 business days to show up in your bank account statement. Processing times vary on your location and your bank.

Can I return my item?

We do have a 30 day return policy in place, please email us at hello@astroworldmerchshop.com to initiate a return.

View our Refund Policy: HERE

Still have a question?

Please contact us for more information.

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